Tomtom Home won’t install (+solution)
I was offended by the inaptness of an employee of the Dutch Tomtom support desk today. Not only couldn’t he help me, he didn’t even try, nor did he seem to know what questions to ask me.
There is only one reason I have an installation of Windows XP. I own a Tomtom One Europe, and to get updates I need either Windows or MacOS. Today I decided to use another computer for that, so I put WinXP on it and let it update to SP3. Then I downloaded and tried to install Tomtom Home. It didn’t work. At all. But that wasn’t what offended me.
After downloading and double-clicking the setup file, nothing happened. Being used to solving issues the Linux way (think, then google, then ask if everything fails), I opened the log files in My Computer, hoping to find something helpful there. I didn’t, so I googled around and found that more people were having the same problem. The solution apparently was to install an older version of the application and let that update itself to the newest version. However, I couldn’t find any older versions. So I called the Tomtom support desk. After all, hadn’t I paid good money for their product?
So after twenty-four minutes of muzak, my call for help was answered by someone with an inaudible name. I explained to him my problem and asked him what he thought of my solution. I had left my logs open in case he wanted more information. Sadly, he didn’t understand my suggestion, asked no questions, and came no further than “have you tried other computers”, and “we can’t send you a new device”. After I explained my problem to him again, he told me there was an image of the application on my Tomtom device, so I should use that instead. Then he hung up.
My Tomtom device indeed contains a Windows setup file, but that one only downloads the latest version from their website, which didn’t work. I had wasted half an hour.
In the end I actually found an older version, and that one installed nicely. During its first run in updated itself to its newest version, so it all worked out nicely.